Privacy policy

The purpose of this charter is to inform you of the conditions under which STARS collects your personal data on the site , when you request information or contact us under the "Contact us” section.

In accordance with the provisions of the General Data Protection Regulation (GDPR), the ePrivacy Directive and the Law no. 78-17 of 6 January 1978 on information technology and liberties, STARS in its capacity as a data controller commits to respecting the principles applicable to personal data:

  • Your personal data is collected for specific and legitimate purposes;

  • Only the data required for the objective pursued is collected;

  • You are informed in a fair and transparent manner about the processing of your data and your rights;

  • Your data is protected by technical and organisational security measures;

This charter is subject to change further to modifications to the legal or regulatory context.

  1. Information about the data controller

The person responsible for processing your personal data is:


Joint stock company registered with the Trade and Companies Register of Nantes under No 848 618 450 with headquarters at: 41-43 Quai de Malakoff – 44000 Nantes.


The Stars Data Protection Officer (DPO) can be reached at the postal address STARS, Personal Data Protection Officer, Building 107, 30-32 Proudhon Street 93210 La Plaine Saint Denis or


  1. Information about the data collected

Depending on the services and features offered on our website, STARS is required to collect personal data that concerns you.

We collect your data primarily when:

  • You contact us via the "Contact us" section

The data collected by STARS mainly includes:

  • Identification data: surname, first name, address, telephone number, email address, telephone

  • Electronic identification data without the use of cookies or other similar technologies, which breaks down information about your browser and the device used, the redirection URL to one of our services, anonymous computer traces called log files, your IP address;


  1. Information about the end purpose and legal basis for the processing of your data

STARS collects your personal data for a specific purpose that we detail below. If data are processed for purposes other than those listed, STARS undertakes to inform you.

For each purpose, STARS also informs you of the reasoning (legal basis) that authorises it to collect your personal data.

Processing your data is based on the following three pillars:

  • consent: you have expressly given your consent for STARS to collect your personal data for specific purposes; you may withdraw your consent at any time;

  • law: the processing of your data is made compulsory by a law;

  • legitimate interest: STARS has a legitimate interest in processing your personal data; you can oppose this at any time;


  1. How long your data is kept

STARS keeps your data for the time required to achieve the purposes pursued and in accordance with the legislation in force. Your data will be stored in our active database.

Your data will then be archived with restricted access to comply with a legal requirement to store and/or to protect against liability.

Your data is then stored for purposes of evidence until the liability claim has lapsed and/or until the legal period has passed. After this time, your data will be deleted.

  1. Summary table of data processing and how long they are kept

5.1 Processing in connection with the services offered by STARS


Purpose of the processing

Legal basis


Length of conservation (active base)


Management of your requests using the "Contact us" form on



Until the withdrawal of consent or the validity period of the credit card


Legitimate interest

Tracking contact requests




5.2 Automated processing of your data with cookies and other tracers


Purpose of the processing

Legal basis


Length of conservation (active base)


Statistical analysis


Statistical reason

Audience measurement

12 months


Management of consent or refusals relating to the use of cookies




13 months


  1. Recipients of your data

Personal data collected and processed by STARS is transmitted to STARS internal departments:

  • Administrative department

  • Marketing department

  • Sales department

  • IT department

  • Accounting department, statutory auditors

  • Legal Department

In the course of processing your personal data, we use sub-contractors that are responsible for the following services among others:

  • Audience analysis

Audience analysis is performed through Google Analytics

As part of this process, we contractually ensure that your personal data is processed in accordance with the security standards used by that company.

  1. Transferring your data outside the European Union

For the purposes mentioned above, none of your personal data will be transmitted to companies outside the European union.

  1. Security of your data

STARS implements all technical and organisational measures to ensure the security of the processing of your personal data as well as their confidentiality, integrity and availability.

As part of this, STARS takes all necessary precautions, in view of the nature of your data and the risks presented by processing, to preserve the security of your data and, in particular, to prevent them being distorted, damaged, destroyed or unauthorised third party access to them.

The measures put in place include:

  • Regular audits

  • Physical protection of the premises,

  • Authentication processes with personal and secure access through confidential logins and passwords,

  • Logging of connections,

  • Certain data is encrypted or made anonymous.

STARS has carefully chosen its subcontractors and contractually defines the terms and conditions for processing your personal data in accordance with the applicable personal data legislation.

Your data are stored at:

  1. Your rights and means of exercising them

9.1 Your rights over your personal data

In the course of processing your personal data, you have the following rights:

  • Right of access 

You have a right of access to personal data concerning you. You can therefore request a copy of personal data held by STARS.

In case of abuse or an unjustified request, STARS will be in entitled to charge a fee for your request.

  • Right to rectification

In case of an error in your personal data, you can request changes from our services.

  • Right to erasure

You can request that your data be deleted if you are in one of the following cases:

  • Your data are no longer necessary for the purposes for which they were collected or processed

  • You have withdrawn your consent

  • The processing of your data is illegal

  • You have opposed the processing of your data and STARS has no legitimate or compelling reason not to follow suit

  • Your data must be erased to meet a legal requirement

However, STARS may refuse your request for erasure in certain specific cases, particularly when your data must be retained for legal reasons.

  • Right to restriction of processing

You may ask us to freeze the use of your personal data while we review your requests.

You may also ask us to restrict certain data in the case that we want to delete it.

  • Right to object

You also have a right to object to the processing of personal data based on legitimate interest. STARS will stop processing your personal data unless legitimate reasons are given.

  • Right to portability

If the processing of your data is based on consent and the processing is done by automated means, you can request the transmission of your data in a format that is structured, commonly used and machine readable in order to be transferred to another entity as soon as this is technically possible.

  • What happens to your data after death

You have the right to set general or specific guidelines relating to what happens to your personal data after your death.

9.2 How to exercise your rights in matters of personal data

These rights may be exercised at any time by contacting us by e-mail at the following address:, specifying the subject of your request, the right you wish to exercise and the information that can establish your identity.

A reply will be sent to you within 1 month of receiving your request.

If, after contacting us, you consider that your rights over your data are not respected, you also have the right to file a complaint with the National Commission for Data Processing and Freedoms (CNIL), 3 place Fontenoy – TSA 80715-75334 PARIS CEDEX 07, Tel: